These Terms and Conditions (“Terms”) govern the sale and supply of services via a Dropshipping method from First Fence Limited (“Supplier”), a company registered in England and Wales, with company number 07142033, and registered office at Kiln Way, Woodville, Swadlincote DE11 8EA to the business customer accessing and using the website (the “Customer”). By using this website and placing any orders for services, the Customer agrees to these Terms.
1. Definitions
1.1 “Services” refers to the products or services made available for purchase via the website, including goods delivered via a dropshipping method.
1.2 “Dropshipping” refers to the fulfilment method whereby Supplier delivers Services directly to the End Customer on behalf of the Customer.
1.3 “End Customer” refers to the final consumer purchasing goods or services from the Customer.
1.4 “Order” refers to a purchase of Services made by the Customer through the Supplier’s website.
1.5 “Product” refers to the item ordered by the Customer in accordance with the Services.
2. Orders and Acceptance
2.1 By placing an Order through the website, the Customer makes an offer to purchase Services in accordance with these Terms.
2.2 Orders are subject to acceptance by the Supplier. Supplier reserves the right to accept or reject any Order at its sole discretion. Acceptance of an Order occurs when Supplier confirms the Order in writing (by email) or dispatches the Services to the End Customer.
2.3 Supplier reserves the right to cancel Orders at any time prior to dispatch if:
(a) The Services are unavailable;
(b) There are pricing or description errors on the website;
(c) The Customer has failed to comply with these Terms.
3. Prices and Payment
3.1 The price for the Services shall be as set out on the website at the time the Order is placed. All prices are inclusive of VAT and any other applicable taxes but exclusive of delivery costs.
3.2 Payment for Orders shall be made via the payment methods provided on the website. Full payment must be received before any Services are dispatched.
3.3 Supplier reserves the right to change prices from time to time, but such changes will not affect Orders that have already been accepted by Supplier.
4. Delivery and Risk
4.1 Supplier will arrange for the delivery of the Services to the End Customer on behalf of the Customer. Delivery dates provided by Supplier are estimates and not guaranteed.
4.2 Risk in the Services passes to the Customer upon dispatch by the Supplier’s using Dropshipping. At no time will the Supplier hold the Product within its own premises. Title to the Services will not pass to the Customer until Supplier has received full payment for the relevant Order.
4.3 Supplier is not responsible for any failure to deliver Services to the End Customer due to inaccurate or incomplete delivery information provided by the Customer.
4.4 Shipping Method: Products are delivered via Dropshipping. The supplier will arrange for the Product to be shipped directly to the address provided by the Customer at checkout.
4.5 Delivery Time: Estimated delivery times are stated on the Product page and may vary depending on the supplier’s location and shipping method. Delivery times are estimates and are not guaranteed.
4.6 Shipping Costs: Shipping charges, if applicable, will be added at checkout and will vary depending on the shipping rates as advised from time to time by the Supplier.
4.7 Tracking: Where applicable, a tracking number will be provided by the Supplier to the Customer once the Product has been dispatched.
4.8 The Supplier currently delivers to England. Scotland and Wales only. Orders placed for delivery outside these regions may be subject to cancellation.
4.9 Any customs, duties, or other local taxes imposed by third parties are the Customers responsibility if applicable.
5. Customer Responsibilities in Dropshipping
5.1 The Customer is responsible for managing their relationship with the End Customer, including handling any enquiries, complaints, returns, or disputes relating to the Services. Supplier shall have no liability for any claims brought by End Customers against the Customer.
5.2 The Customer must ensure that all orders placed with Supplier are accurate and that all information provided to Supplier, including End Customer delivery details, is correct.
5.3 The Customer agrees not to represent Supplier as being involved in the sale or marketing of the Services to the End Customer.
6. Returns and Refunds
· Return Eligibility: If you are not satisfied with your purchase, you may return the product within an prior agreed return schedule (confirmed by the Supplier on Order) from the date of delivery, provided that the item is unused, in its original packaging, and in a resalable condition.
· Return Process: To initiate a return, please contact us at sales@bollardcentre.co.uk with your order details. We will provide instructions for returning the product to the supplier.
· Return Shipping: You are responsible for the cost of return shipping.
· Refunds: Once the returned product is received and inspected, we will process your refund within 14 days to the original payment method.
7. Damaged or Defective Products
7.1 If the Product arrives damaged or is defective, you must notify us within 7 days of receipt with evidence (e.g., photographs). We will work with the supplier to either replace the item or provide a full refund at no extra cost to you.
7.2 The Supplier is responsible for ensuring that products meet legal and safety standards before dispatch.
8. Product Descriptions and Images
8.1 We make every effort to display product descriptions, specifications, and images as accurately as possible. However, we cannot guarantee that the colors and appearance will match exactly what you see on your screen due to variations in display settings.
8.2 Any inaccuracies or discrepancies in product descriptions are unintentional, and we reserve the right to correct them without prior notice.
9. Limitation of Liability
9.1 Nothing in these Terms excludes or limits Supplier’s liability for:
(a) Death or personal injury caused by its negligence;
(b) Fraud or fraudulent misrepresentation; or
(c) Any other liability that cannot be excluded or limited by law.
9.2 Subject to clause 6.1, Supplier’s total liability to the Customer in respect of all losses arising under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total price of the relevant Order.
9.3 Subject to clause 6.1, Supplier shall not be liable to the Customer for any:
(a) Indirect, consequential, or special losses;
(b) Loss of profit, sales, business, or revenue;
(c) Loss of anticipated savings;
(d) Loss of or damage to goodwill; or
(e) Loss of data or information.
9.4 Supplier is not responsible for any delays in the delivery of the Services caused by events outside its reasonable control, including but not limited to, delays caused by third-party carriers, customs issues, or unforeseen circumstances.
10. Indemnity
10.1 The Customer agrees to indemnify, defend, and hold harmless the Supplier, its officers, employees, agents, and subcontractors, from and against all claims, demands, liabilities, losses, costs, damages, and expenses (including reasonable legal fees) arising out of or in connection with:
(a) Any breach by the Customer of these Terms;
(b) Any claim made against Supplier by an End Customer or third party in relation to the Services supplied to the Customer, except to the extent that such claims arise from Supplier’s breach or negligence;
(c) Any negligent or fraudulent act or omission by the Customer or its employees, agents, or contractors.
11. Warranties
11.1 Supplier warrants that the Services will be provided with reasonable care and skill.
11.2 All other warranties, conditions, or terms, whether express or implied, statutory, or otherwise, are excluded to the fullest extent permitted by law, including any implied warranties of satisfactory quality, fitness for a particular purpose, or compliance with descriptions.
12. Termination
12.1 Either party may terminate these Terms immediately by giving written notice to the other if:
(a) The other party commits a material breach of these Terms and fails to remedy that breach within 30 days of receiving notice requiring it to do so;
(b) The other party becomes insolvent or unable to pay its debts as they fall due.
12.2 Upon termination of these Terms, any outstanding payments owed by the Customer shall become immediately due and payable.
13. Confidentiality
13.1 Both parties shall keep confidential any non-public, proprietary information disclosed by the other party in connection with this Agreement and shall not disclose such information to any third party, except as required by law or with the other party’s prior written consent.
14. Force Majeure
14.1 Supplier shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from a Force Majeure Event. A “Force Majeure Event” includes any event beyond the reasonable control of Supplier, including but not limited to, strikes, war, natural disasters, or failure of suppliers or transport networks.
14.2 If a Force Majeure Event prevents Supplier from performing its obligations for a continuous period of 30 days or more, either party may terminate these Terms by written notice to the other.
15. Data Protection and Privacy
15.1 We take your privacy seriously and are committed to protecting your personal information in accordance with our Privacy Policy www.bollardcentre.co.uk/privacy-policy
15.2 By using the Website, you consent to the processing of your personal data as outlined in the Privacy Policy.
15. Governing Law and Jurisdiction
15.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
16. General Provisions
16.1 Entire Agreement: These Terms constitute the entire agreement between the parties regarding the supply of Services via the website and supersede any prior agreements or understandings, whether written or oral.
16.2 Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed, and the remainder of the Terms shall remain in full force and effect.
16.3 Waiver: No failure or delay by Supplier in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.
16.4 Assignment: The Customer may not assign, transfer, or subcontract any of its rights or obligations under these Terms without the prior written consent of Supplier.
Customer Acceptance:
By using the website and placing any orders, the Customer acknowledges that it has read, understood, and agrees to be bound by these Terms